These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and ENG LLC ("Aroo City", "Company", "we", "us", "our"), governing your use of the aroo.city website and the Aroo City mobile application (collectively, the "Service").
By creating an account or using the Service, you represent that you are at least eighteen (18) years old and have the legal capacity to enter into these Terms.
Aroo City is a platform connecting Russian-speaking businesses and consumers in the United States. The Service includes: a business directory, classified listings, event listings, in-app messaging, an AI assistant ("Aroo Brain"), online booking, and related features.
Aroo City is a TECHNOLOGY PLATFORM ONLY. We are NOT a party to any transaction between users and businesses. We do NOT provide, endorse, guarantee, or assume responsibility for any product, service, or information offered by businesses listed on the platform.
You may create only one (1) account per person. Duplicate accounts may be terminated without notice.
You are solely responsible for maintaining the confidentiality and security of your account credentials. You agree to notify us immediately of any unauthorized access.
You are solely responsible for all activity that occurs under your account, whether or not authorized by you.
We reserve the right to suspend or terminate any account at our sole discretion, with or without cause, with or without notice, at any time.
"User Content" means any text, images, photos, documents, reviews, listings, messages, or other material you submit to the Service.
You retain all ownership rights to your User Content. By submitting User Content, you grant Aroo City a non-exclusive, worldwide, royalty-free, transferable license to use, display, reproduce, and distribute your User Content solely in connection with operating and providing the Service.
You represent and warrant that: (a) you own or have the necessary rights to your User Content; (b) your User Content does not violate any law or infringe any third-party rights; (c) your User Content is accurate and not misleading.
You agree NOT to submit content that is: (a) illegal, fraudulent, or deceptive; (b) defamatory, obscene, or offensive; (c) infringing on intellectual property rights; (d) spam, phishing, or malware; (e) impersonating another person or entity; (f) promoting illegal activities.
We reserve the right to remove any User Content at our sole discretion, without prior notice, for any reason or no reason.
Aroo City has ZERO TOLERANCE for objectionable content and abusive users. Content reported by users is reviewed within 24 hours; content found to violate these Terms is removed, and the user who posted it may be blocked or permanently banned. Users can flag content and block abusive users directly in the app. To report a violation, contact support@aroo.city.
If you register a business on the Service, you represent and warrant that: (a) you are authorized to act on behalf of the business; (b) all business information provided is accurate and current; (c) your business operates in compliance with all applicable federal, state, and local laws.
Aroo City does NOT verify the accuracy of business information, licenses, certifications, or qualifications of any business listed on the platform. Users interact with businesses at their own risk.
Businesses are SOLELY responsible for: (a) the accuracy of their listings and promotional materials; (b) the quality and legality of their products and services; (c) compliance with all applicable laws, including consumer protection, anti-discrimination, licensing, and tax obligations; (d) honoring prices, discounts, promotions, and booking commitments; (e) resolving disputes with customers directly.
Aroo City is NOT a party to any agreement between a business and a customer. We do NOT guarantee, endorse, or assume liability for any business, product, service, or transaction. All transactions are exclusively between the user and the business.
A "Verified" badge on a business listing means only that the business owner has confirmed ownership or control of the listing by submitting requested documentation. It does NOT mean that Aroo City has: (a) verified that the business holds any professional license or certification; (b) confirmed the quality, safety, or legality of the business's services; (c) endorsed or recommended the business. Users are solely responsible for independently verifying licenses, credentials, and qualifications before engaging any professional service provider.
Aroo City lists independent professional service providers including attorneys, physicians, dentists, accountants, immigration consultants, and other licensed professionals. Aroo City is NOT responsible for the professional conduct, advice, errors, omissions, malpractice, or negligence of any listed professional. Any professional relationship formed through the Service is exclusively between the user and the professional. Aroo City assumes no duty of care and shall not be liable for any damages arising from reliance on professional services found through the platform.
The booking feature allows users to schedule appointments with participating businesses. Aroo City facilitates the booking process only and is NOT a party to any appointment or service agreement.
Businesses are solely responsible for: (a) maintaining accurate availability; (b) honoring confirmed bookings; (c) their cancellation and no-show policies.
Users are solely responsible for: (a) arriving on time; (b) providing accurate contact information; (c) cancelling bookings in accordance with the business's policy.
Aroo City is NOT liable for: (a) missed, cancelled, or rescheduled appointments; (b) quality of services received; (c) disputes between users and businesses regarding bookings.
Aroo Brain is an AI-powered informational assistant. It provides GENERAL INFORMATION ONLY. It does NOT provide and should NOT be construed as: (a) legal advice; (b) immigration advice; (c) financial or tax advice; (d) medical advice; (e) professional advice of any kind.
AI-generated responses may contain errors, inaccuracies, or outdated information. You should ALWAYS verify important information with qualified professionals (attorneys, accountants, doctors, etc.) before making decisions.
Aroo City expressly disclaims all liability for any actions taken or decisions made based on information provided by Aroo Brain. USE AT YOUR OWN RISK.
AI queries are processed by OpenAI. By using Aroo Brain, you consent to your query text being transmitted to OpenAI for processing.
The document storage feature allows you to voluntarily upload personal documents for your convenience (expiration reminders, AI context). This feature is NOT a secure document vault, NOT a backup service, and NOT a legal document repository.
YOU UPLOAD DOCUMENTS AT YOUR OWN RISK. Aroo City: (a) Does NOT guarantee the security, availability, or integrity of uploaded documents; (b) Does NOT verify the authenticity or validity of any uploaded document; (c) Does NOT provide document certification, notarization, or legal services; (d) Is NOT responsible for any loss, corruption, unauthorized access, or breach affecting uploaded documents; (e) STRONGLY RECOMMENDS that you maintain original documents and independent backups at all times.
Upon account deletion, ALL uploaded documents are permanently and irreversibly deleted. Aroo City has no obligation to retain or return documents.
You represent that you have the legal right to upload any document you submit and that the upload does not violate any law.
Certain features require paid subscriptions. Prices are listed in US Dollars (USD) and may change with thirty (30) days' prior notice.
Subscriptions renew automatically at the end of each billing cycle (monthly or yearly) unless cancelled before the renewal date.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time, except where required by applicable law.
Payments are processed by Stripe, Inc., Apple Inc. (App Store), or Google LLC (Google Play). For purchases made through the Apple App Store or Google Play Store, refunds are governed solely by Apple's or Google's refund policies, respectively. To request a refund for an App Store purchase, visit reportaproblem.apple.com. For Google Play purchases, visit the Google Play Help Center.
Aroo City reserves the right to change subscription prices. Existing subscribers will be notified at least thirty (30) days before any price change takes effect. Continued use after a price change constitutes acceptance.
Any one-off purchase processed via Stripe is non-refundable once activated, except where required by applicable law. This clause governs purchases already completed; see section 10 for what Aroo City does and does not sell today.
Aroo City does not sell advertising and does not sell placement through the Service. Businesses cannot purchase sponsored results, banners, feed or Stories slots, boosted classified listings, or priority in Aroo Brain's answers.
Ordering in the catalog, in search results, and in Aroo Brain's answers is determined by how well a business matches the request, together with its rating and reviews. No payment to Aroo City affects that ordering.
Aroo City is a technology platform, not an advertising agency. The presence of a business in the catalog, in search results, or in any recommendation block does not mean Aroo City has verified, endorsed, or recommends that business or its services — see the Affiliate Disclosure for how affiliate relationships, which are disclosed separately, are handled.
Businesses may create promotions and discounts through the Service. Businesses are SOLELY responsible for honoring their promotions.
Aroo City does NOT guarantee the accuracy, availability, or validity of any promotion or discount.
Disputes regarding promotions must be resolved directly between the business and the customer.
Users may submit reviews and ratings of businesses. Reviews must be based on genuine personal experiences and must be truthful.
Aroo City does NOT verify the accuracy of reviews. Reviews represent the opinions of individual users, not the views of Aroo City.
Aroo City reserves the right to remove reviews that violate these Terms or our content moderation policies.
Businesses may NOT: (a) post fake reviews; (b) offer incentives for positive reviews; (c) threaten or harass reviewers.
Aroo City is an interactive computer service provider within the meaning of Section 230 of the Communications Decency Act (47 U.S.C. § 230). We are not the publisher or speaker of user-generated reviews and are NOT liable for any review posted by a third party. Users who submit reviews are solely responsible for their content. Aroo City shall not be held liable for any claims, damages, or losses arising from user-submitted reviews.
The Service, including its design, code, features, logos, and trademarks, is the property of ENG LLC and is protected by copyright and trademark laws.
You may not copy, modify, distribute, or reverse-engineer any part of the Service without prior written consent.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
AROO CITY DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY INFORMATION PROVIDED THROUGH THE SERVICE (INCLUDING AI-GENERATED CONTENT) IS ACCURATE, COMPLETE, OR CURRENT; (C) ANY DEFECTS WILL BE CORRECTED; (D) THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS.
YOU USE THE SERVICE AT YOUR SOLE RISK.
To the maximum extent permitted by applicable law:
AROO CITY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF GOODWILL, PERSONAL INJURY, PROPERTY DAMAGE, OR ANY OTHER DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF AROO CITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL AROO CITY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO AROO CITY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100.00).
AROO CITY IS NOT LIABLE FOR ANY ACTS, OMISSIONS, CONDUCT, OR CONTENT OF ANY USER, BUSINESS, ADVERTISER, OR THIRD PARTY ON OR THROUGH THE SERVICE.
You agree to indemnify, defend, and hold harmless ENG LLC, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any law or third-party rights; (e) any transaction between you and any business or user on the Service.
These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in Arapahoe County, Colorado, in accordance with its Commercial Arbitration Rules.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Notwithstanding the above, either party may bring an individual action in small claims court in Arapahoe County, Colorado.
You may terminate your account at any time by deleting it through the account settings.
We may terminate or suspend your access to the Service at any time, with or without cause, with or without notice.
Upon termination, all provisions of these Terms that by their nature should survive will survive, including: Sections 4.2 (license), 14 (disclaimer), 15 (limitation of liability), 16 (indemnification), and 17 (dispute resolution).
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Aroo City.
If any provision is found unenforceable, the remaining provisions remain in full effect.
Failure to enforce any provision does not constitute a waiver.
We may assign these Terms without your consent. You may not assign your rights under these Terms.
Aroo City prohibits discrimination on the basis of race, color, national origin, religion, sex, disability, familial status, or any other characteristic protected by applicable law. Users and businesses who violate this policy may have their accounts terminated.
Aroo City shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, government actions, internet outages, or third-party service failures.
Nothing in these Terms or your use of the Service creates a fiduciary, agency, partnership, joint venture, or employment relationship between you and Aroo City.
By uploading photos or other media to the Service, you represent and warrant that you own the rights to such content or have obtained all necessary permissions. Aroo City may remove photos or media that appear to violate third-party intellectual property rights without prior notice.
Some business information on the Service may originate from public sources or be submitted by third parties. Business owners may claim, update, and correct their listings through the Service. Aroo City does not warrant the accuracy of unclaimed listings.
For questions about these Terms:
Email: support@aroo.city